Disaster Preparation, Relief and Assistance
Many natural disasters happen without warning, but there are steps you can take to prepare for the unexpected:
- Sign up for RoundPoint’s online You Are Home Account™ and download the RoundPoint Mortgage App, where you can easily view your mortgage information and enroll in paperless billing.
- Plan for a natural disaster and understand what to do in its aftermath by following the MBA’s Disaster Recovery Resource Paper.
- Pay attention to weather reports and listen to local officials for updates and instructions.
- Download the FEMA App to your mobile phone to receive real-time alerts and access their FEMA resources.
- Create copies of your insurance policies and personal documents and store them in a password-protected
digital space. - Review your homeowner’s insurance. RoundPoint has teamed up with Matic Insurance* to provide you
with instant access to personalized quotes from Matic’s network of over 40 carriers. Call Matic at
877.685.2311 to get a free quote, or get started by clicking here.
If your home has sustained damage due to a weather event or other natural disaster:
- Contact your insurance company immediately to start your claim and document the damage with your adjuster before repairs. Once approved, download and submit RoundPoint’s Insurance Claim Form with the required information for further assistance. Your mortgage company’s name may be on the claim check, as the lender has a financial interest. Our shared goal is to repair your property promptly.
If your finances have been impacted due to a weather event or other natural disaster:
- If your area is a FEMA designated area, you may have additional assistance options. We will send communications via email and text message about how to apply for these options. You may also request mortgage assistance through your You Are Home™ Account, by logging in and selecting “account management” and then “request assistance.”
Disclaimer
You understand and acknowledge that (a) the purchase of insurance, home services, or other similar products from a particular source is not a condition to the provision of, and will not affect the terms of any loan or extension of credit by RoundPoint Mortgage Servicing LLC or its affiliates, (b) insurance, home services, and other similar products are available through insurance agents and providers not associated with RoundPoint Mortgage Servicing LLC or any of its affiliates, (c) the choice of another insurance or home service provider will not affect a decision relating to, or the terms of, any loan or extension of credit by or its affiliates and (d) you accept and assume full responsibility for the evaluation, selection and suitability of insurance, home service, or other similar products. Insurance and home service products are offered through RoundPoint Mortgage Solutions, LLC, an affiliate of RoundPoint Mortgage Servicing LLC (collectively, “we,” “us,” or “our”) (and powered by our insurance and home service partners). Neither we nor any of our U.S. affiliates underwrite any policy of insurance. Insurance and home service products may not be available in all states. We may be compensated in connection with these programs. By clicking the above links, you will leave RoundPoint Mortgage Servicing LLC’s website and go to a website operated by a third party. We do not provide, nor are we liable for, any of the products, services, or content on the third-party website. We encourage you to review the third party’s privacy policy and security level, which may differ from ours.
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