Welcome to RoundPoint
Feel at Home with your Mortgage®
You’re in good hands with us: our team has deep expertise in all aspects of servicing your mortgage. We work with nearly 1 million American homeowners and are proud to be one of the top servicers of conventional mortgages in the country.
On this page, you will be able to quickly locate your loan number, get information on how to set up your online account and download our mobile app, and view frequently asked questions about payments, escrow and general loan servicing.
Transfer Process
1
Your previous servicer will send you a goodbye letter informing you of the transfer. This usually happens around 15 days prior to the transfer.
2
We formally begin the onboarding process. This process starts on your transfer date and can take between 7 to 10 business days to complete. Please note that you will not be able to set up your online account until the last day of this period.
3
Once onboarding is complete, keep your eye out for a welcome letter and an email from us providing you with your new account information. You will also receive your first RoundPoint billing statement at this time.
4
Once you have your welcome letter or email with your new loan number, it’s time to set up your online You Are Home™ account. Simply select “Register your Account” at the bottom of the login box to get started.
Once you’ve created an account, you can download our secure mobile app to access your account from anywhere.
Go paperless and help plant trees
Less paper. More trees. A smarter way to manage your mortgage.
Make managing your mortgage easier—while making a positive impact on the environment. Enroll in secure e-delivery of your mortgage statements, and for every account that switches to paperless, RoundPoint partners with American Forests to plant trees.
Why go paperless?
- Convenient: Access your statements online anytime, anywhere.
- Secure: Reduce the risk of identity theft from lost or stolen mail.
- Eco-Friendly: Support reforestation efforts with a simple switch.
Payments
If you sent a payment to your prior loan servicer during the transfer, don’t worry — they will forward it to us. During the 60-day transition period, we will not report payments as late to the credit bureaus if the account is current at the time of the transfer. Additionally, no late fees will be incurred during this time.
The most secure, simple and efficient way to make payments is through our online account, You Are Home™, where in just a few clicks you can make one-time or set up recurring payments. You can also enroll in paperless delivery, a timely and secure way to receive your mortgage statements and related information.
Once you set up your You Are Home™ account, download our Mobile App to have the convenience of RoundPoint in the palm of your hand. Simply sign in using your You Are Home™ credentials, authenticate, and you’ll be on your way!
To view more payment options, visit our Payments page.
We’re here to help.
Get answers to your questions quickly.
Service transfers are a common occurrence in the mortgage industry; actions taken by the customer do not cause a transfer.
During the first 60 days following a servicing transfer to us, no credit reporting will occur. This ensures credit will not be affected if payments were made to the prior servicer after the transfer to us.
Review the welcome communications outlining your payment details and appropriate next steps.
- Log in to your online account and save any information you would like to retain.
- Your new servicer will begin accepting payments after the transfer date.
- If you are enrolled in ACH, review your transfer communications. Your automatic payments may not automatically transfer. If necessary, your new servicer will provide details for re-enrollment.
- If you use your bank’s automatic bill pay service, please make sure to update it with information for your new servicer.
- If you have mortgage life or disability insurance, or any other type of optional insurance, the transfer of servicing rights may affect your coverage, including a risk of cancellation. Contact your provider with any questions or concerns.
If your payment was sent to your prior servicer’s address after your transfer date, don’t worry! It will automatically be forwarded and posted to your account.
For 60 days after your transfer date, payments will be forwarded to the new payment address. During this 60-day period, no late fees will be added to your account.
Payments made during the transition period, or the first 60 days after your transfer date, are not reported to the credit bureaus. Additionally, no late fees are incurred during this time.