RoundPoint Mortgage Servicing LLC is excited to welcome former Shellpoint Mortgage customers to our family!
Here’s a CLOSER Look at the loan transfer process
If you received a letter from stating that your loan will be transferring from Shellpoint Mortgage to RoundPoint Mortgage Servicing LLC, please review the below transfer process for more details. Your letter will indicate the date of your transfer.
Transfer Steps
STEP 1:
Your previous servicer sends you a goodbye letter informing you of the transfer. During this timeframe, you may also have received a welcome email from us explaining next steps.
Dates:
> July 1 Transfers: 15 days prior to July 1
STEP 2:
We formally begin the onboarding process.
Dates:
> July 1 Transfers: On July 1
STEP 3:
You may receive a welcome call from us. We use this as an opportunity to introduce ourselves and answer any questions you may have.
Please note: You will NOT be able to set up your online account until the last day of this period.
Dates:
> July 1 Transfers: Between July 1 and July 12
STEP 4:
Keep your eye out for a welcome letter and an email from us providing you with your new account information. We'll also mail your first RoundPoint Mortgage Servicing LLC billing statement at this time.
Dates:
> July 1 Transfers: Between July 8 and July 15
Complete the Essential Actions listed below:
1. Download the RoundPoint Mobile App
2. Register your Servicing Digital account
a. Enroll in Paperless Statements
b. Set up your ACH payment drafts
c. Access and update account information, and more!
Need your new RoundPoint loan number? Click here.
As a new customer, we recognize that you’re ready to jump in and start reviewing our servicing options. However, until your loan officially transfers to us (review the dates above,) you’re in a “blackout period” until the onboarding process is complete.
With that in mind, we have created a Virtual Welcome Experience to help you get a head start on our servicing features.
Within this Virtual Welcome Experience, you will be able to:
- Important updates regarding your mortgage
- Our online self-service management tools, and
- Your contact information and make any needed changes.
If you've already submitted a payment to Shellpoint Mortgage, that’s okay! Payments made to Shellpoint within the first 60 days after July 1 will be sent to RoundPoint. If Shellpoint sends your payment to us, we will apply it to your mortgage effective the date Shellpoint received it.
Any payments made to Shellpoint more than 60 days after July 1 may be returned to you. If RoundPoint has not posted your payment after that time, please:
Call 877.426.8805 to make a one-time payment or set up recurring payments.
PHONE (LIVE PERSON)
Call 877.426.8805 to make a one-time payment or set up recurring payments with one of our customer service representatives.
This payment option is free.
Mail a check or money order to one of the following addresses:
RoundPoint Mortgage Servicing LLC
PO Box 674150
Dallas, TX 75267-4150
RoundPoint Mortgage Servicing LLC
ATTN: Lockbox 674150
1200 East Campbell Rd, Suite 108
Richardson, TX 75081
This payment option is free.
Log in to RoundPoint Mortgage Servicing LLC to make a one-time payment or set up automatic withdrawals.
This payment option is free.
Visit any MoneyGram location to make a same-day cash payment. When filling out the payment form, be sure to include your loan number and our receive code (7302).
A $9.50 fee will apply at Walmart.
A $9.99 fee will apply at all other MoneyGram locations.
Please visit www.moneygram.com for more information
You can use your financial institution's bill payment service to send the payment to us electronically. Don’t forget to include your RoundPoint Mortgage Servicing LLC loan number.
Note:
Some third-party bill payment services will withdraw the funds from your bank account before paying us. We’ll credit your account when we receive the payment from them.
Online account management made simple!
Servicing Digital is our custom-built online portal for efficient self-service.
Get insightful loan data, download mortgage documentation, make payments, and much more—all at the click of a button. Learn More
You can contact your Insurance carrier to ensure they have RoundPoint Mortgage Servicing LLC mortgagee clause listed below:
RoundPoint Mortgage Servicing LLC
Its Successors and/or Assign (ISAOA)
As their Interest May Appear (ATIMA)
P.O. Box 10210
Daytona Beach, FL 32120-0210
Still have questions? Browse more FAQs here.