• To register for  your online You Are Home™ account, click here. You must provide your last name, full social security number, and property zip code.
• Once provided, verify the phone number and email address associated with the account.
• After verification, you will receive an email, text, or phone call with a verification code. Just enter the code and your registration is complete!

To login to your online account, click LOGIN on the homepage. If you have not yet registered, please select “Register Your Account” from the bottom of the box on the sign in page, and provide your last name, social security number and property zip code. Once provided, please verify the phone number and email address associated with the account. After verification, you will receive an email, text or phone call with a verification code. Enter the code into the appropriate box to complete your registration.

• From the You Are Home™ landing page, select “Account Management,” then “Account Settings.” From here, you can see your contact information.
• To update the email address, select “Update Email” and enter the new email address. Press “Continue.”
• The system will send a verification email to the email address you entered. Please enter the verification code you receive and select “Next.” Verification complete!
• If you are updating phone number, follow the same process; however, you will select “Update Phone.”

Please login to your online You Are Home™️ account to confirm or update your address. It is important that we have a current address for you on file, so that you continue to receive necessary notices from RoundPoint.

Please email [email protected] with two of the below legal forms of identification to fulfill a name change request.

• Marriage certificate
• New driver’s license
• Passport
• Divorce decree
• Government-issued documents verifying legal name change

• Click here to download our Third-Party Authorization Form.
• Submit completed form back to us via email, fax, or mail.
  • Email:
    [email protected]
  • Fax:
    877-776-1112
  • Mail:
    RoundPoint Mortgage Servicing LLC
    P.O. Box 19409
    Charlotte, NC 28219-9409
  • Upon approval, we will provide you with a Third-Party Authorization Acknowledgement Letter.

• Click here to download our Authorized Third-Party Revocation Form.
• Once revocation has been completed, we will send an Authorized Third-Party Revocation Acknowledgement letter for your records.

• Upon review of the completed Third-Party Authorization Form, we determined we were unable to approve the authorization. 
• You will receive a denial letter with further information about the decision.

• From your You Are Home account, select “Account Management,” then “Document Center.”
• Select the category for the document you wish to view. 
• Note: Only documents from the last 14 months are available for view

• From the landing page of your You Are Home™ account, select “Payment.” You will see the “Make a Payment” option.
• Complete the payment details and select “Submit Payment” to process.
• You will have the chance to review the payment details and agree to the terms and conditions before the payment is confirmed.
• Select “Confirm Payment” to complete. You will receive a confirmation number. Save this for your records.

• From the landing page of your You Are Home™ account, follow the same steps to make a payment; however, select the option to “Enroll in Autopay” under the Make a Payment section.
• Complete the appropriate fields, agree to the terms and conditions, and select “Enroll.”
• Note: Please continue to make your regularly scheduled payments until you receive notification of the first scheduled draft.

• From the landing page of your You Are Home account, select “Account Management,” then “Document Center.”
• In the box “Delivery Preference,” select Paperless Statements. You can make the change to electronic billing here.

• From the landing page of your You Are Home™ account, select “Payment” and review the Payment Methods box.
• To add a new account, select “Add Account.”
• If you are updating bank account information, you will have the option to Edit or Delete the existing account.

• From the landing page of your You Are Home™ account, select “Payment” and visit the “Scheduled Payments” box.
• Select “X” next to the pending payment you wish to cancel.
• You will have the option to keep the payment or cancel. Select “Cancel Payment.”
• You will receive confirmation of the cancellation once this process is complete.

• You Are Home™ is currently available in the below listed countries:​
  • United StatesUnited KingdomCanadaMexicoPuerto RicoSouth KoreaGermanyGuamFinlandGreenlandJapanAustraliaIndiaU.S. Virgin IslandsBritish Virgin Island
  • United States
  • United Kingdom
  • Canada
  • Mexico
  • Puerto Rico
  • South Korea
  • Germany
  • Guam
  • Finland
  • Greenland
  • Japan
  • Australia
  • India
  • U.S. Virgin Islands
  • British Virgin Island
• If you are traveling outside of these areas, you will not have access to You Are Home™.