Payments
Understand how to set up autopay, make a payment, and resolve payment issues.
PAY ONLINE:
Securely submit your payment using your online You Are Home™ account. Choose from either a one-time payment or setup recurring payments.
ROUNDPOINT MOBILE APP (link this to mobile app download)
The RoundPoint Mobile App is also a safe and secure method of setting up payment options. It has all of the same functionality of our online You Are Home™ account, but in the palm of your hand.
RECURRING MONTHLY PAYMENT (ACH):
ACH is an easy and efficient way for you to make your monthly mortgage payment. With this payment method, your mortgage payment will automatically deduct from your designated checking or savings account each month on the date you choose.
To set up and manage your recurring monthly payment, log into your You Are Home™ online account. Enroll, edit, or cancel your recurring ACH at any time through this safe and secure customer-friendly platform.
ONLINE BILL PAY:
You can use your financial institution’s bill payment service* to send payments electronically. Make sure to include your RoundPoint loan number as the account to pay.
*Please note: Some third-party electronic bill-pay services may withdraw the funds from your bank account prior to sending our way. We will credit your account when we receive the payment from the third-party service.
PAY BY PHONE:
Call Customer Service at 877-426-8805
Please have your bank account information available for reference.
PAY BY MONEYGRAM:
Make cash payments at any MoneyGram location.
Please have the loan number and the receiver code available when completing the transaction. The receiver code is 7302.
PAY BY MAIL:
Detach the payment coupon and mail it along with a check or money order. Please write the loan number on the check or money order and mail it to the Payment Processing Center listed below.
Mailing Address:
RoundPoint Mortgage Servicing LLC
PO Box 674150
Dallas, TX 75267-4150
Overnight Payments:
RoundPoint Mortgage Servicing LLC
ATTN: Lockbox 674150
446 Wrenplace Rd
Fort Mill, SC 29715
No. Currently, we are unable to process payments by credit or debit card. However, we can process payments using either a checking or savings account.
Yes. Please click here to access your You Are Home™ account and make the change. Please note: Draft dates cannot exceed the grace period for your loan. Additionally, if the change request is submitted after the scheduled draft date, the change will take effect with your next scheduled draft.
Please be advised your printed statement may have been mailed before your payment was posted, causing your billing statement to show two payments due.
Please log into your You Are Home™ account to review your current account status and confirm that your payment has posted.
Billing statements are auto generated if/when:
- The first time a payment has been completed each month
- Within four days of the end of the grace period (If a payment has not yet been made)
- On the first business day of the month (if two or more contractual payments were completed the prior month)
NOTE: Customers will receive one (1) billing statement monthly.
If you have completed a payment, and require an updated billing statement, please contact us here.
To make this change, click here to sign into your You Are Home™ account.
If the change will cause your account to become delinquent, please contact our Customer Care team by phone at 877.426.8805.
Although payments are considered late if not received by the due date, most mortgage notes allow time after the due date for the monthly payment to be received before late charges are assessed. Every mortgage note is different; therefore, the “grace period” may vary from one loan to another. Please contact our Customer Service team at 877-426-8805 to discuss the specific terms of your account.
If a contractual monthly payment is due, payments received for less than the amount owed will be treated as a partial payment and will not be applied to your balance. We will hold the partial payment in a suspense account until the full amount has been received.
If no payment is currently due, the funds from the partial payment will be applied to the principal balance (if no additional fees exist.)
If the total amount due has not been received by the end of the grace period, a late fee may be assessed. Further delays could negatively impact credit reporting.
To submit your payoff request electronically, click here.
If you were making payments through a bill pay service or Automated Clearinghouse (ACH), please ensure you cancel or delete any future payments at least five (5) days before sending your payoff funds.
Payoff amounts are subject to change. If the payoff amount of your loan increases, we will send an updated quote to the original requestor free-of-charge.
If you requested your payoff quote by e-mail, please make sure to check your Spam and/or Junk folders. These documents are, at times, automatically routed there by your email client.
If we sent the payoff to your mailing address, receipt could take 7-10 business days from the date of your request.If you have not received a payoff quote by either method listed above, please click here to request a new quote.
No fees are assessed for requesting a payoff quote.
RoundPoint Mortgage Servicing LLC
ATTN: Payment Processing Center
446 Wrenplace Road
Fort Mill, SC 29715
We will send the Satisfaction of Mortgage (SAT) to the county where your property is located. This process usually takes anywhere between 10 and 90 days to complete.
Once the county records the SAT/lien release, they will mail the recorded lien release to our partner, First American Mortgage Solutions. We will receive a copy of the recorded lien release, and you will receive the recorded lien release directly from First American. Additionally, depending on the state where the property is located, you may receive copies of the original note and/or deed of trust.
Any remaining escrow funds will be mailed within 20 business days from the paid-in-full date. Any remaining funds on your account, due to overpayment of payoff funds or additional payments, will also be mailed to you via check as soon as possible. Please ensure we have your updated mailing address on file to avoid delays. You can update your address by contacting our Customer Care team at 877.426.8805.
RoundPoint will cancel any automated clearinghouse (ACH) payments once a loan pays in full, but we may not be able to prevent drafts scheduled within five (5) business days of receiving payoff funds. Please log in to your online You Are Home™ account or contact RoundPoint to cancel your recurring payment once you have confirmed that your loan will be paid off.
Once your loan has been paid in full, please contact any bill pay provider to cancel and delete any future payments.