To confirm or update your address, please log in to your online account . It is important that we have a current address for you on file, so you can continue to receive important notices from us.

Please email us with two of the below legal forms of identification to fulfill a name change request:

• Marriage certificate
• New driver’s license
• Passport
• Divorce decree
• Government-issued documents verifying legal name change

Download our Third-Party Authorization Form.

• Complete the form and return it to us via email, fax, or mail.
• Once approved, we will send you a Third-Party Authorization Acknowledgement Letter.

Download our Authorized Third-Party Revocation Form.

• Complete the form and return it to us via email, fax, or mail.
• Once revocation has been completed, we will send you an Authorized Third-Party Revocation Acknowledgement letter for your records.

Upon review of the completed Third-Party Authorization Form, we determined we were unable to approve the authorization. A denial letter will be sent containing additional information regarding the decision.

To register your online account, select Login/Make a Payment. Enter the requested information to verify your identity and register your loan. Complete any required security verification steps. Once verification is complete, you can access your online account.

To log in to your online account, click Login/Make a Payment. If you have not yet registered, enter the requested information to verify your identity and register your loan. Complete any required security verification steps. Once verification is complete, you can access your online account.

From your online account, navigate to Account Settings. You can update contact information like your email address and phone number. Select the desired option to edit, then follow the prompts to complete account verification and finalize the change.

From your online account, navigate to the Documents section, then select the document category you wish to view.

From your online account, navigate to the Payment section.

Enter your payment details and submit them for processing.

A summary of the payment details, as well as the terms and conditions, will populate for review and agreement.

Complete the payment. A confirmation number will populate; save this for your records.

From your online account, navigate to the Payment section. Complete the appropriate fields, review and agree to the terms and conditions, and save the settings to finalize enrollment.

Note: Please continue to make your regularly scheduled payments until you receive notification of the first scheduled draft.

From your online account, select Account Management, then Document Center. In the Delivery Preference section, select Paperless Statements to update your preferences to electronic billing.

From your online account, navigate to the Payment section.

Review your saved bank account(s).

Select the appropriate option to add a new account or edit or remove an existing account.

From your online account, navigate to the Payment section. For the desired scheduled payment, select Cancel. Once this process is complete, a cancellation confirmation notice will be sent to you.

Your online account is currently available in the below listed countries:

• United States
• United Kingdom
• Canada
• Mexico
• Puerto Rico
• South Korea
• Germany
• Guam
• Finland
• Greenland
• Japan
• Australia
• India
• U.S. Virgin Islands
• British Virgin Island

If you are traveling outside of these areas, you will not have access to your online account.