If you have not registered your account in LSC yet, refer to “How do I register my account with Loan Solution Center (LSC)?” Once complete, proceed to the following steps:

1. Navigate to https://www.loansolutioncenter.com/.
2. Log in using your personal credentials.
3. Click Back to Account Home.

4. Click Assistance Center.
5. Click Let’s Get Started!
6. Complete the application.

It is quick, easy, and secure to register your loan on LSC! Follow the below steps:

1. Navigate to https://www.loansolutioncenter.com/.
2. Click Register Here.

3. Complete all personal and loan-specific fields.

4. Click Find My Loan.
5. The Is This Your Loan? screen populates. If your information is correct, click Yes, this is my loan.
6. In the Email and Confirm Email fields, enter your email address.
7. Click Verify Email Address.
8. A verification code will be sent to the provided email address. Once received, enter that code in the Verification Code field in LSC.

9. Click Submit.
10. Complete the “Login Credentials” and “Security Questions” sections.
11. Click Submit Registration.
12. Your account is now registered. Return to the Login screen and log in to your account using your established credentials.

Our mortgage assistance department has options available to work with you during an active bankruptcy; however, you must consult your bankruptcy attorney or trustee first. To work with you during an active bankruptcy, written permission from your trustee is required.

Yes. If you’re experiencing financial hardship or anticipate difficulty making your mortgage payment, we can help you explore available mortgage assistance options. Depending on your circumstances and loan eligibility, options may include forbearance, repayment plans, payment deferral, or loan modification. Our goal is to help you find an appropriate path forward and, whenever possible, avoid further delinquency or foreclosure. Contact us early so we can review your situation.

Foreclosure is the process where the lender takes back ownership of a property when a borrower is in default.

In most cases, your mortgage contract defines the circumstances by which your account will be considered delinquent.

If you are experiencing difficulty making your mortgage payment, contact us to discuss possible payment assistance options to prevent foreclosure.

The goal of loss mitigation is to avoid foreclosure. A foreclosure sale can be postponed (if necessary) to allow enough time to complete the transaction.

In many cases, yes, we can continue to work with you in seeking a solution until the foreclosure sale date. Please note that some loss mitigation options may be limited or unavailable depending on the status of your foreclosure.

If you are experiencing financial hardship and having trouble making your mortgage payment, we may have assistance options available. Depending on your situation, we can work with you to temporarily reduce your payments, permanently modify your loan terms, or help you transition out of the property without going through a standard foreclosure.

To determine the best solution for your situation, we will need to thoroughly review your financial information. Learn more by visiting our Mortgage and Payment Assistance page.

We are here to help! Please call us to speak with our Loss Mitigation department and explore your mortgage assistance options.

If you are experiencing financial hardship and having trouble making your mortgage payment, there are several ways to apply for mortgage assistance:

Option 1: Complete a Mortgage Assistance Application through our Loan Solution Center.

Option 2: Start your application by phone. We’re here to make it easy and answer any questions along the way.

Option 3: Print and complete our Mortgage Assistance Application, and submit the completed package via email, mail, or fax.

It’s free to apply for mortgage assistance and some options may even help lower your payments—saving you money each month.

However, we may require you to settle a portion of your delinquent balance as a sign of good faith.

We are committed to helping you explore all available mortgage assistance options as alternatives to foreclosure. To learn more about these options, click here to visit our Mortgage Assistance page.

A breach or notice of default is a formal letter explaining your mortgage loan is not meeting certain requirements of your loan agreement, such as making payments on time. The letter generally explains the default, what actions may be required to resolve it, and the deadline for taking those actions. It may also explain potential consequences if the default is not resolved. If you receive one of these notices, it’s important to review it carefully and contact us promptly to discuss your options.

You may still qualify for mortgage assistance even if you’ve missed multiple payments. Available options depend on your loan type, investor requirements, financial circumstances, and the status of your account. The sooner you contact us, the sooner we can help you understand your options. If you’ve already received a default or foreclosure notice, don’t wait to reach out.

How mortgage assistance affects your credit depends on the type of assistance, your loan’s payment status, and applicable credit reporting requirements. Some assistance programs allow you to temporarily reduce or pause payments. However, entering a mortgage assistance program does not automatically remove previously reported late payments. Before beginning an assistance program, ask us how the arrangement may affect your payment obligations and credit reporting. We’re here to help you understand the terms of your assistance plan.